The first workbook is planned for December 2026, with the rest following monthly. Exact dates will be confirmed at launch, and waitlist members hear first.

The plan is Microsoft Excel and Google Sheets versions of each model. Final format details will be confirmed at launch.

Is there a refund policy?

Yes. Purchases will follow the site refund policy, and the exact terms for Pro will be confirmed at launch.

The aim is formula-only workbooks with no macros. This will be confirmed for each model at launch.

WFM Helper Pro

Stop rebuilding your capacity plan every month.

Practitioner-built Excel and Google Sheets models for forecasting, capacity, shrinkage and RFP staffing.

Join the waitlist

What is inside

Capacity Plan + Erlang A workbook

Monthly capacity plan with Erlang A staffing, shrinkage and attrition built in.

Coming soon, Dec 2026

Forecast Cascade (monthly to intraday)

Break a monthly volume forecast down to weeks, days and intervals.

Coming soon, Jan 2027

Shrinkage Tracker

Track planned against actual shrinkage by category, week by week.

Coming soon, Feb 2027

RFP Staffing Sizer

Size headcount and cost for a new client or RFP response in minutes.

Coming soon, Mar 2027

Who built it

WFM Helper Pro is created by workforce management practitioners with hands-on contact centre experience, using the same practical approach as the free tools on this site. Built from real large-scale, multi-client contact centre operations. Every model comes from planning problems solved on real operations floors, not from a textbook.

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Tell us what you need most. It shapes what we build first.

Planned prices

These are planned price ranges, not final prices, and they are subject to change. Nothing is on sale yet.

Planned price

Single workbook

$29 to $49

One model of your choice.

Planned price

Pro Bundle

$99 to $149

All four models plus future updates.

Planned price

Team licence

$249 to $399

The bundle for a whole planning team.

Questions

When does it launch?: The first workbook is planned for December 2026, with the rest following monthly. Exact dates will be confirmed at launch, and waitlist members hear first.
Which formats?: The plan is Microsoft Excel and Google Sheets versions of each model. Final format details will be confirmed at launch.
Is there a refund policy?: Yes. Purchases will follow the site refund policy, and the exact terms for Pro will be confirmed at launch.
Do I need macros?: The aim is formula-only workbooks with no macros. This will be confirmed for each model at launch.

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