1. Acceptance
By using wfmhelper.com you agree to these terms. If you do not agree with them, please stop using the site. We may update these terms as the site grows, and the version published here is always the current one.
2. What the site provides
WFM Helper provides free workforce management calculators, a glossary, interview preparation material and articles. Everything on the site is intended as planning support and general education for contact centre professionals.
3. No professional guarantee
Calculator outputs are estimates produced by standard workforce management models such as Erlang C. They depend entirely on the inputs you provide and on assumptions that may not match your operation. Results are for planning purposes only and should not replace professional workforce management judgment. You remain responsible for any staffing, budget or commercial decision you make.
4. Acceptable use
- Do not attempt to disrupt, overload or gain unauthorised access to the site.
- Do not scrape or republish the content as your own product.
- Do not use the site for anything unlawful.
5. Intellectual property
The site name, design, written content, calculators and templates are owned by WFM Helper. You may use calculator outputs freely inside your own organisation, including exported spreadsheets. You may not resell the site content or templates.
6. Paid and pay-what-you-wish downloads
Some Excel and VBA templates may be offered on a pay-what-you-wish basis. Where payment is taken, the licence covers use inside your own organisation by you and your team. See the refund and cancellation policy for how payments are handled.
7. Third-party services
The site may display advertising and use analytics and email delivery providers. Those providers operate under their own terms, and we are not responsible for their content or practices.
8. Limitation of liability
To the maximum extent permitted by law, WFM Helper is not liable for any indirect or consequential loss, including lost profit, missed service level targets or staffing costs, arising from use of the site or its outputs.
9. Contact
Questions about these terms can be sent through the contact page and we will respond as soon as we reasonably can.