Who you are buying from
Paid downloads on this site are sold by Readvela digital publishers, trading as WFM Helper. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Free tools stay free
All calculators, glossary entries, interview material and articles on WFM Helper are free and need no payment or account. Nothing in this policy limits your use of them.
30 day money-back guarantee
If you are not satisfied with a paid download for any reason, you can request a full refund within 30 days of your order date. You do not need to explain a fault or defect, a change of mind within 30 days is enough.
- If a file fails to download, arrives corrupted, or does not open in a supported version of Excel, we will resend it or refund you in full.
- If the toolkit is materially different from what was described on the pricing page, you can request a full refund.
- Approved refunds are issued to the original payment method by Paddle, usually within 5 to 10 working days depending on your bank or card issuer.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and enter the email address you used at checkout, or email us at support@wfmhelper.com with the email address used at purchase, the product name and the order date. We aim to respond within 3 working days.
Cancellation
Paid downloads are one-time digital purchases, not subscriptions, so there is nothing recurring to cancel. If a payment is started and not completed, no charge is captured. If you are charged twice for the same product, contact us or Paddle and the duplicate charge will be refunded in full.
Newsletter
The newsletter is free. You can unsubscribe at any time with the link at the bottom of every email, and no payment is ever involved.