Free WFM Excel Templates

Practical Excel downloads for contact centre planning. Free to use, with no macros and no signup.

Shift Coverage Planner (Excel Template)

Free Excel download: build a 7 day shift and week-off roster for up to 100 agents and check coverage for every half hour, including 24 hour operations.

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WFM Helper Pro models

Capacity, forecasting, shrinkage and RFP staffing workbooks are in development. Join the waitlist to hear when they are ready.

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Need a quick calculation? Browse the free WFM calculators.